Terms & Conditions
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BOOKINGS 

We accept bookings for one or more nights, arrival can be any day.
Bookings can be made online 24/7 on our website www.goodramgate.co.uk or any of the Online Travel Agencies (OTA) we subscribe to, these include laterooms, booking.com, guestlink and agoda, All bookings except Group bookings are payable in full at time of reservation.
For Group bookings or general enquiries please call 01904 211020 or 0800 2425450. We accept all major credit/debit cards including Amex and JCB. We cannot accept payment on arrival.

all-male groups 

We do not take bookings for all male groups.

cancellation policy 

If you need to cancel your booking, please inform us immediately by email info@goodramgate.co.uk. If you have not booked direct with us please advise your booking agent (OTA) first who will then advise us directly. If it is more than 14 days prior to your arrival date we will refund your payment less £25 administration charge. If less than 14 days then regrettably your booking is non refundable.

check-in / check-out times 

Immediate occupancy of the apartment cannot be guaranteed before 2pm on day of arrival. However, you are very welcome to leave your luggage with us from 11am. Keys can be collected from Monty’s Ice Cream parlour, next to the apartments up until 5pm each day. As we do not live on site, if you are unable to collect the keys before 5pm please inform us at the time of booking and we will try to make alternative arrangements. On day of departure the keys should be posted through Monty’s letterbox by 10:00 am unless alternative arrangements have been made. Again, we are happy to store your luggage for you up until 5pm if required.

car parking 

Council operated public parking is available 2 minute’s walk away at Monk Bar Car Park, St John’s Street YO31 7QR
Parking for Bennett House is available at St Georges Field car park, YO10 4AB also 2 minute’s walk away.

smoking 

For the comfort of our guests the apartments are completely non-smoking. Smoking in a guest room or communal area will result in a £100 recovery charge in order for us to restore the property to a smoke free condition.

pets 

Pets are not permitted in any of our properties.

travel cots / high chairs 

Travel cots and High chairs can be provided at a charge of £5 per item per stay, we have a limited quantity and are on a first come first served basis. Please advise if required when booking. No bedding or restraints are provided for these items.

extra charges 

There are no extra charges. Your booking includes all bedding, towels, robes, toiletries and a small selection of tea, coffee, milk and sugar to get you started. WIFI is available free in all of the properties. We do however expect our guests to leave the accommodation as they found it. We reserve the right to charge for any excessive cleaning required. Guests are liable for the cost of any damage done to the property and its contents.

sofa bed 

An extra sofa bed for one extra person only may be added to certain apartments at a charge of £20/ night. Availability is shown as an option when booking is made.This charge includes bedding and towels for the extra guest.

extra touches 

In order to make your stay as enjoyable as possible, we can arrange for wine, flowers, champagne, chocolates, welcome hampers, etc. on request. Please call for charges.

Goodramgate Apartments reserves the right to alter its published rates, Terms and Conditions if necessary, without notice. We hope you will have a pleasant stay in York.

Kindest Regards,
The team at Goodramgate Apartments