Our reception is located at 2 Monkgate, York, YO3 7PE. It has a small brown door and is right under the archway.
Check in is from 2pm-6pm.
You can pick keys up between 10am-6pm, however apartments are not guaranteed to be ready until 2pm.
You can leave all your luggage with us at reception between 10am-6pm. Most of the time you will be able to leave luggage in your apartment if you are checking in, this means you don’t have to return before 6pm, which means more time for exploring!
Come to reception and state the bookers name. Please let us know if you need a parking permit. This will need to be paid for before being given to you. You can pay by cash or card.
Please be cautious and considerate of other cars and cyclists when you pull up outside.
Our reception staff will advise you on parking, and take you over to your apartment. We have reduced rate permits available for Monk Bar car park, St Maurice’s Rd, YO31 7QR, 200 yds from our reception. The permits are £15 each and cover from 10am to 12 noon the following day.
You will be given a brief tour of the apartment and left to settle in.
DURING YOUR STAY
If you require any assistance during your stay please pop into reception between 10am-5pm. Outside these hours please call 0800 242 5450.
On the day of your arrival, please make sure you have washed, dried and put away all kitchen supplies and discarded rubbish appropriately in the bin provided in the apartment. Check out is at 10am unless another time had been previously arranged before arrival. You can drop keys off in reception or post keys through our reception door if you leave before 10am. There is nothing else to sign or do. We can keep your bags in reception until 5pm.