Policies

We accept bookings for one or more nights, arrival can be any day. Bookings can be made online 24/7 on our website www.goodramgate.co.uk or any of the Online Travel Agencies (OTA) we subscribe to, these include booking.com, guestlink, Expedia, Airbnb, Holiday lettings, Hotels.com and agoda, All bookings except Group bookings are payable in full at time of reservation. For Group bookings or general enquiries please call 01904 211020 or 0800 2425450. We accept all major credit/debit cards including Amex and JCB. We cannot accept payment on arrival.


Guests are welcome to check-in between 3pm-9pm. Immediate occupancy of the apartment cannot be guaranteed before 3pm on day of arrival. However, you are very welcome to leave your luggage with us from 12 noon. Keys can be collected from our reception or, for bookings at Bennett House or York House, one of our team will meet you with the keys. Please call in advance to let us know what time you will be arriving.


If you need to cancel your booking, please inform us immediately by emailing info@goodramgate.co.uk. If you have not booked direct with us please advise your booking agent (OTA) first who will then advise us directly. If it is more than 2 weeks prior to your arrival date we will refund your payment in full. If less than 2 weeks then regrettably your booking is non-refundable, however we would be happy to change your arrival date, subject to price and availability. If your booking is on a non-refundable rate then no refund is possible under any circumstances.

Pets are not permitted in any of our properties

Bookings for large groups should be discussed and confirmed with management before being accepted.

Our properties are Grade II listed in the centre of York, therefore we are unable to offer onsite parking. Drop off and collection is possible in front of the apartments.
Council operated public parking is available just a short distance from each apartment. For York House apartments and Bennett House there’s the St George’s Field car park at Tower St, York, YO10 4AB. For apartments located at Monk Bar there’s the Monk Bar car park at St John St, York, YO31 7QR.

For the comfort of our guests the apartments are completely non- smoking. Smoking in a guest room or communal area will result in a £100 recovery charge in order for us to restore the property to a smoke free condition.

We can provide a family package consisting of travel cot, high chair, toys and baby crockery for £20 per stay. These are available on a first come first served basis. Please advise if required when booking. No bedding or restraints are provided for these items.

We reserve the right to charge a £50 deposit upon arrival for any excessive cleaning required. Guests are liable for the cost of any damage done to the property and its contents.

An extra sofa bed for one extra person only may be added to certain apartments at a charge of £30/ night. Availability is shown as an option when booking is made. This charge includes bedding and towels for the extra guest.


In order to make your stay as enjoyable as possible, we can arrange for prosecco and chocolates to be added in your apartment. Please call for charges.

Goodramgate Apartments reserves the right to alter its published rates, Terms and Conditions if necessary, without notice.
We hope you will have a pleasant stay in York.

Kindest Regards,

The team at Goodramgate Apartments