We accept bookings for one or more nights, arrival can be any day. Bookings can be made online 24/7 on our website www.goodramgate.co.uk or any of the Online Travel Agencies (OTA) we subscribe to, these include laterooms, booking.com, guestlink, Expedia, Airbnb, Holiday lettings, Hotels.com and agoda, All bookings except Group bookings are payable in full at time of reservation. For Group bookings or general enquiries please call 01904 211020 or 0800 2425450. We accept all major credit/debit cards including Amex and JCB. We cannot accept payment on arrival.

If you need to cancel your booking, please inform us immediately by emailinfo@goodramgate.co.uk. If you have not booked direct with us please advise your booking agent (OTA) first who will then advise us directly. If it is more than 8 weeks prior to your arrival date we will refund your payment in full. If less than 8 weeks then regrettably your booking is non-refundable, however we would be happy to change your arrival date, subject to price and availability. If your booking is on a non-refundable rate then no refund is possible under any circumstances.

Pets are not permitted in any of our properties

We do not take bookings from all male groups.

We have no onsite parking at any of our properties. Drop off and collection is possible in front of the apartments. Council operated public parking is available 2 minutes walk away at St George's Field, Tower St, York, YO10 4AB. Parking permits can be purchased from our reception for £15 until 12pm the next day.

For the comfort of our guests the apartments are completely non- smoking. Smoking in a guest room or communal area will result in a £100 recovery charge in order for us to restore the property to a smoke free condition.

Travel cots and High chairs can be provided at a charge of £10 per stay, we have a limited quantity and are on a first come first served basis. Please advise if required when booking. No bedding or restraints are provided for these items.

We reserve the right to charge a £50 deposit upon arrival for any excessive cleaning required. Guests are liable for the cost of any damage done to the property and its contents.

An extra sofa bed for one extra person only may be added to certain apartments at a charge of £30/ night. Availability is shown as an option when booking is made.This charge includes bedding and towels for the extra guest.